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Frequently asked questions

If your question is not listed below, don't hesitate to get in touch we will do our best to answer within the next 48 hours.

  • Posteramo is an e-commerce platform allowing everyone to design premium-quality custom posters representing a special memory or a magical moment. Create personalized gifts to surprise your loved ones, or design a piece of art to stir the memories that make your heart jump—for example, first dates, wedding days, anniversaries, birthdays, birth stats, and more.

  • We offer a variety of personalized artwork. Whether you want to decorate your home, office, or kid’s nursery, Posteramo provides a wide range of personalized prints. Check out our easy-to-make customized posters.

  • We offer a range of poster sizes to fit any room!
    Centimeters (Standard European sizing)
    30cm x 40cm
    50cm x 50cm
    50cm x 70cm
    70cm x 100cm
    Inches (Standard US sizing)
    12in x 16in
    20in x 20in
    18in x 24in
    24in x 36in

  • We use fine art printing techniques on 200gsm, FSC-certified museum-quality paper. The matte finish locks in ink vibrancy, so your poster should look fresh for over a century. Our eco-friendly inks capture every intricate detail of your chosen design and ensure a sharp, smooth finish, and our matt texture provides that your print doesn’t look shiny when proudly displayed on your wall.

  • Sometimes, gift buying is challenging, especially if you need a personalized gift for your loved ones. But with Posteramo, we are here to help you to bring a story to your home. Here are some ideas to inspire and help you to create your perfect gift title:

    Baby Birth:

    • On (birth date), we were blessed with the arrival of (baby name).
    • Under This Sky, A True Star was Born
    • We wished upon a star, and you were born
    • “I loved you before I knew you.”
    • “You are my Sun, my Moon and all of my Stars” E.E Cummings
    • “I love you forever. I’ll like you for always. As long as I’m living, my baby, you’ll be.” – Robert Munsch
    • Your first breath took ours away.
    • Meet the new love in our lives, (baby name)
    • “Under these stars, our family began.”
    • Ten little fingers, ten perfect toes fill our hearts with love that overflows.


    • My favorite love story is ours.
    • “I believe in love at first sight…because of you.”
    • Two halves of the same soul
    • “You are my greatest adventure.”
    • The stars above on the night we first kissed 
    • The day you stole my heart 
    • The day our stars crossed 
    • I wouldn’t change a thing from this night on 
    • “True love stories never have endings.”


    • The two brightest stars in the sky will become one
    • Our day was written in the stars 
    • Two souls united
    • The stars aligned on this day 
    • I want a lifetime with you.
    • My love for you is unconditional and eternal.
    • You stole my heart, but I’ll let you keep it.
    • “Grow old with me! The best is yet to be.” — Robert Browning
    • “Whatever our souls are made of, his and mine are the same.” — Emily Bronte

    Wedding Day / Marriage:

    • Our first night sky as husband and wife 
    • Under these stars, we said “I do” 
    • And so the journey begins
    • Mr. and Mrs.
    • Just married!
    • “Best friends for life, Husband & Wife”
    • “When someone else’s happiness is your happiness, that is Love”
    • “Once in a while, right in the middle of an ordinary life, love gives us a fairy tale.”
    • “You make me happier than I ever thought I could be, and if you let me, I will spend the rest of my life trying to make you feel the same way.”
    • “May The Years Ahead Be Filled With Lasting Joy”
    • You don’t marry someone you can live with — you marry someone you cannot live without.
    • “You are my heart, my life, my one and only thought.” — Sir Arthur Conan Doyle
    • “Every love story is beautiful, but ours is my favorite.”
    • He stole my heart, so I’m taking his last name.


    • Hand in hand, we look up at the stars forevermore.
    • I wished upon a star for you
    • “Every love story is special, unique, and beautiful — but ours is my favorite.”
    • “Cheers to two imperfect pieces that fit perfectly together.”
    • “Even after all this time, my heart still melts when you walk into the room. Happy anniversary.”
    • “Forever wouldn’t be long enough with you.”
    • “I wouldn’t change a thing, as happiness you bring. You are my soul mate. A marriage made by fate.” – Catherine Pulsifer
    • “If I know what love is, it is because of you.” -Herman Hesse
    • “Love is just a word until someone comes along and gives it meaning.” – Chuck Palahniuk

    Father’s Day:

    • Our Guiding Star
    • Thank you for being you 
    • “Dad: A son’s first hero, a daughter’s first love.” 
    • And so a father and son were bonded.
    • To The World, You Are A Dad, But To Your Family, You Are The World
    • A Great Man, Who Became An Amazing Father
    • Any Man Can Be A Father, But It Takes Someone Special To Be A Dad’
    • “A father is neither an anchor to hold us back nor a sail to take us there, but a guiding light whose love shows us the way.”
    • “A happy family is a reflection of a good father and a loving husband.”
    • “The only thing better than having you for a husband is our children having you for a daddy.”
    • Have a wonderful Father’s Day, Dad! I love you more than words can say!

    Mother’s Day:

    • Under This Sky, You Became A Mother
    • “To The World, You Are A Mother, But To Your Family, You Are The World”
    • “A Mother Holds Their Children’s Hand For A Short While, But Their Hearts Forever”
    • The Best Mom in The World
    • “Home is where your Mom is.”
    • “A family is a little world created with love!”
    • “Motherhood: All love begins and ends there.” – Robert Browning
    • “Of all the rights of women, the greatest is to be a mother.” – Lin Yutang
    • “A mother understands what a child does not say.”
    • Thank you to the woman who taught me to be the best version of myself, who supports me and showers me with love. Happy Mother’s Day.
    • Thank you for being the most incredible Mum in the world. I feel so happy and proud to be your daughter/son.
    • Thanks for bringing me into this world and being there for me every day. I love you, Mum!
    • Have a wonderful Mother’s Day, Mum! I love you more than words can say!
    • This is the beginning of a new, exciting journey through motherhood. Enjoy your very first Mother’s Day!
    • Thank you for our beautiful baby – the best gift you have ever given me. Happy Mother’s Day to a wonderful mummy.
    • I’m so proud of you for bringing our baby into the world! You are an amazing wife, and I’m so excited to be on this journey with you. Happy first Mother’s Day.

    The Day Your Pet Came into Your Life:

    • Two souls united 
    • You asked for nothing but my company 
    • The day four paws padded into my life 
    • “No matter how you’re feeling, a little dog gonna love you.” 
    • My best friend has fur and a tail.
    • Love is a four-legged word.
    • You can’t buy happiness, but you can rescue it.
    • A house isn’t a home without a dog/cat.


    • “Opportunities don’t happen, you create them.”
    • “When you have a dream, you’ve got to grab it and never let go.”
    • “If you can dream it, you can do it.” ―Walt Disney.
    • You were destined to succeed 
    • You are a shining star 
    • You reached for the stars and touched them 


    • The night we made this house a home 
    • Our first home 
    • New home, new adventure, new memories
    • Here’s to the start of a wonderful adventure.
    • Get ready to create tons of memories in your new place.
    • Home, sweet home!

    For Remembrance:

    • Now you sleep amongst the stars 
    • Until we meet again 
    • Your journey continues in Heaven 


  • Yes, you can order a poster with a frame straight from our website! Our high-quality FSC-certified wood frames are available in three colors: white, black, and natural wood. Its classic linear profile is 13 to 18 mm wide and 20 mm deep and will purposefully complement your poster for an elegant and refined look. Your print’s colors and design will be preserved in laser-sharp focus through the lightweight plexiglass frame front, which is also shatterproof and safe for a nursery or child’s room. You can choose from portrait, landscape, and square orientations.

  • Yes, you can order a poster with a hanger straight from our website! Our exclusive wooden hanger is ideal for hassle-free installation. It’s more lightweight than a full frame but carries the same sleek style. The wood is from sustainably managed forests and comes in various attractive finishes. Our high-quality hangers are available in three colors: white, black, and natural wood. You can choose from portrait, landscape, and square orientations.

  • Our online city map poster generator makes designing super fun! Get a real-time preview of how it looks with each change you make. When you’re happy, we’ll send you the real deal.

    Select a theme

    Adjust the custom map shape, layout, and color scheme. It’s easy to capture your desired look with more customizations than ever before.

    Make it personal

    The power is in your hands! Add some text, coordinates, or a meaningful message. You can even mark an exact spot on the map with a customizable icon.

    Choose the size

    Decide if you want to print your places in portrait, landscape, or square, then choose your city map poster format and measurements.

  • Our clever online star map poster creator gives you total design control. Personalize your night sky poster at every step.

    Generate your map of the stars

    Tell us the location, date, and time of your special moment. Our intelligent software will create an astronomically precise snapshot of the starry sky.

    Customize it

    Change the shape of the star map, adjust the colors, and add a heartfelt message. Toggles control the constellations, Milky Way, and gridlines on your night sky poster.

    Specify the size

    Decide the orientation of your custom star poster and choose how big you would like it printed. We offer standard EU and US sizes—or, download the digital file.

  • Our custom online Photo editor makes it easy for you to create a poster from photos. You have all the design capability needed for truly stunning art on mobile, tablet, or desktop.

    Pick a layout

    Choose how to frame your favorite photo—or photos! Your options include classic, arch, grid, love, and magazine style.

    Upload your pics

    Use high-quality images for the best results, adjust zoom levels, and apply filters as needed. Write any text that you want to feature.

    Select the format

    Time to decide your artwork orientation and size. Then, download the file digitally or order your photo poster print on matte museum-grade paper.

  • Use our responsive online Line Art poster editor to make your personalized one-line art print exactly how you want it, with no compromises on style or quality.

    Pick your line art

    With so many inspiring line art illustrations to choose from, we know it’s hard to settle on just one!

    Make it individual

    Using our custom poster editor, stylize your line art design by changing the color scheme and adding text.

    Download or ship

    Confirm the physical size of your line art illustration and choose if you want your poster framed, in a hanger, or as a digital file.

  • It’s easy to create your personalized Typography Art print with Posteramo. The custom editor lets you play with the design elements and see your changes in an instant preview.

    Text art theme

    Get started by deciding on the layout of your text art. Choose between quote, letter, date, location, and distance styles.

    Add your text

    Inspirational quote, personal message, funny idiom—you decide! Play with font, color, border, and alignment until it looks just right.


    Opt for square, landscape, or portrait orientation. Download it immediately, or ship it in standard US and EU print sizes.

  • Creating adorable, on-theme wall art for Nursery rooms is a lot of fun with our online editor! Follow a few simple steps to customize your nursery artwork and make it one of a kind.

    Pick the base design

    Our hand-drawn artist collection has loads of images, from sweet and serene to sporty, quirky, and whimsical.

    Customize your nursery art

    Change the colors on your nursery wall art and add text, like name, birth stats, to make it more precious and personal.

    Format and size

    Choose to receive your nursery artwork in one of four formats. Your print is available in standard EU and US sizes for easy framing.

  • You can add a symbol to your design by copying and pasting one of the symbols available online. However, for every phone and computer, the conversion can differ from your platform to ours. For this reason, to be on the safe side, always use any of the following symbols: ♛ ❤ ● ★ ♡ ♬ ✦ ❥ ❦ 

  • Yes! You can add most non-Latin characters to your Posteramo in our editors.

  • Have no fear; we are here! Choose our digital download option, resize your high-resolution print from your home, or ask your favorite local print shop to make those changes.

  • Digital download is a ready-to-print file that will be emailed to you right after we receive your order. This choice is the fastest, most cost-effective, and most environmentally friendly. Your photo poster files will be available immediately after payment, and you can print them from your favorite local shop.

    All files are high-resolution (PDF), providing perfect printing quality. We recommend printing your artwork on matte paper with a weight of 180, 190, or 200gsm. Such paper should be available in every professional print house.

    Please note that downloadable files are for private use only. Feel free to contact us for a quote if you plan to print more than five copies

  • Regular at-home printers will not ensure the same sharp, smooth matte finish. We recommend printing your artwork on matte paper with a weight of 180, 190, or 200gsm. Such paper should be available in every professional print house.

  • We do not print the Posteramo logo onto our posters.

  • If you are experiencing technical problems, there are a few simple steps you can take to get you back on your Posteramo design journey!

    Try a different device.

    If you are using our mobile site, it might help to try our website on a desktop computer. Alternatively, if something isn’t working on your desktop, try using the site through your smartphone or tablet. Our editors are optimized for each device.

    Try a different browser.

    A browser is a program you use to access web pages. Most people use Chrome, Safari, Internet Explorer / Edge, and Firefox. On smartphones or tablets, Chrome and Safari are the most popular.

    Try clearing your cache. Websites will often place small pieces of code known as “cookies” on your computer. Cookies are supposed to speed things up but might occasionally conflict with access to other websites. Clearing your cache removes all your collected cookies and can remove potential conflicts. This is a different process for every browser. You can find out how to clear your cache here.

    If your problem has not been solved after trying these steps, please don’t hesitate to contact us via our request form. We would like to help you as quickly as possible, so it would be great if you could include the following details:

    • A clear explanation of the problem you’ve experienced
    • The type(s) of device you have tried (smartphone, tablet, or PC)
    • The type(s) of the browser you have tried (Firefox, Internet Explorer, Chrome, etc.)
    • A screenshot of any error/warning messages you are receiving.

    We’ll do our best to help!

  • Absolutely! Make sure to choose your place first and customize the labels as the second step. When ordering several maps, make sure it is saved both times correctly.

  • If you need a last-minute gift: digital download files are ready as soon as you order them. The files will be available immediately after payment; you can print them out from your favorite local shop the same day.

  • Yes, our star maps are accurate. We have developed software that enables us to accurately calculate your star map sky for any place, date, and time.

  • Email us at media@posteramo.com, and we will make sure our marketing team gets back to you asap.

  • Once you have ordered with us, you can track your order on the courier’s order status page. Please be aware that your shipment tracking number and courier company name will be available and sent to you via email as soon as we dispatch your order.

  • You will receive an invoice to the email you have provided us during the checkout process.

  • You will receive an order confirmation email right after you have placed your order with us. If you haven’t received your order confirmation email, the two most likely reasons are that your email client has put the email in your spam or any other folder or that you gave us the wrong email address during the checkout process.

    If you still need assistance, please feel free to contact us.

  • Yes, of course, you can – we even give you a 10% discount if you order two or more. Once you have created your first poster and added it to your cart, there will be an option to start designing a new poster. You can add as many as you want in a single order, and the discount will automatically apply.

  • Unfortunately, once your order has been placed, we cannot add any more items to your order. However, since we offer free shipping, feel free to place a new order with your desired item as soon as possible!

  • No, frames can be added to your order separately for an additional cost under the “Format” section on each of our editors.

  • Our sizes are EU/US standard paper sizes; you should be able to find frames at online stores (e.g., Amazon.com, IKEA, or other home decor stores) by searching for the appropriate size.

  • If you made a spelling mistake, please contact us as soon as possible. If we have not started the production process of your order, we will be happy to change any details for you.

    Please be aware that once we have sent your order to production, we are not able to cancel your order. Please find all details in our cancellation policy.

  • Our main goal is to deliver high-quality products to you. If you would like to cancel your order, please get in touch with us via the contact form as soon as possible.

    If you made a spelling mistake, please feel free to contact us. If we have not started the production process of your order, we will be happy to change any details for you.

    Please be aware that once we have sent your order to production, we are not able to cancel your order. Please find all details in our cancellation policy.

  • All our editors have multilingual support. If your language or a letter is unavailable, please contact us, and we will help you make a poster in your preferred language.

  • If you have received a faulty or defective product, please contact us within a week of receiving your order for further instructions. Please include your order number, an image of the product, and the packaging.

  • Unfortunately, due to our product’s custom nature, we cannot accept returns or exchanges for your prints. If you aren’t happy with your print, please contact us via our request form, and we will help fix the issue in the best way we can.

  • Please contact us via our request form with your order number, and we will arrange for it to be shipped out again to get your Posteramo as fast as possible!

  • We offer local printing in over 30 countries, bringing your order to you faster! This also reduces the transportation of printed goods by 90% and reduces carbon emissions from the transport process.

  • Posteramo offers free worldwide shipping. Please keep in mind that duties and taxes may apply. We have no control over these charges and cannot predict the cost since these depend on the shipping destination.

  • We are proud to offer free worldwide delivery to more than 170 countries. In extremely rare situations where we cannot ship your order, we have a digital download option that will be ready for you in seconds.

  • Shipping times can vary depending on where you want your Posteramo posters to be delivered. Our standard shipping takes 6 to 12 business days, depending on your location.

  • We work with different carriers, the most common being UPS, DHL, FedEx, Royal Mail, etc. Once you have placed your order, we will inform you of the assigned carrier and your shipment’s tracking number so that you can track your package at all times through the carrier’s website.

  • With more than 100 printing partners worldwide, we do our best to print your order locally, so there are no additional taxes and charges in most cases. However, if you live in the EU and your order is fulfilled in the USA, you will be responsible for import duties and taxes.
    Import duties and taxes are collected when the shipment reaches your delivery address, and you will be responsible for payment of such import duties and taxes. Posteramo has no control over these charges and cannot predict the cost of these charges since these depend on the shipping destination.

  • Your tracking can take a while to update, and we usually allow up to a full business day for the tracking link to update with your shipment information! While this is rare, orders can occasionally be delayed for various reasons: whether there is a backlog at the local post, slow customs, or intense holiday seasons.

    Please get in touch with the shipping company handling your package directly via the link in your tracking email.

  • We use the most efficient and damage-resistant ways to package our products to ensure compliance with local shipping requirements.

    For printed posters:

    We use different packaging depending on the size of the poster as well as the country where the item is produced and shipped to:

    • tube
    • tube with shipping roll
    • triangular box
    • rectangular box.

    For posters with frames:

    The frames come pre-packed with protected corners and film in a box with solid edges for additional protection. I-beams are used to give the package extra sturdiness.

    Plexiglass used in frames may also carry a protective film (both the front and the back of the glass). The protective foil often has a blue or yellow hue to it. These protective films can be mistaken for scratches, bubbles, or a colored cast to a print/glass. You need to remove it manually from the plexiglass.

  • It is possible that your order has been delivered to a parcel shop or local pickup point or that your order has been returned to us. Here are some steps you can take:

    • Look for an attempted delivery note
    • See if someone else has accepted the delivery on your behalf (family members, neighbors, colleagues, etc.)
    • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail
    • Contact the shipping company handling your package directly via the link in your tracking email
  • If you need to change your name, shipping address, phone number, or email address, please reach out to us within 6 hours of placing your order.

    Unfortunately, we won’t be able to change your name, delivery address, phone number or email address once your order has already been shipped. You must contact the shipping company directly.

  • Currently, we have two currencies available on our website, U.S. Dollars ($) and EUR (€). We are planning on adding more currencies very soon.

  • We offer credit card payments using Stripe and Paypal to all customers! Please note that we only accept credit cards containing a logo from either Visa, Mastercard, or American Express. We also offer local payment providers such as Apple Pay and Google Pay in some markets.
    You can easily select your preferred payment method at checkout.

  • Yes, we offer 10% off poster prices if you purchase two or more posters.

    Additionally, feel free to subscribe to our Posteramo newsletter list.

    Newsletter subscribers will be informed about special offers and discount campaigns. Subscribers enjoy the advantage of receiving a whopping discount on special occasions such as Valentine’s Day, Christmas, and more.

  • You will receive an invoice in the email you provided us during the checkout process.

  • Because our posters are printed to order, we cannot accept returns. If there is an issue with your order, such as damage or it’s lost, we’re happy to replace it at no additional cost. Incorrect information doesn’t qualify as a return, as we don’t change the information you enter on the print.

    We are not responsible for customer errors when entering information during the purchase process, such as errors in the shipping address or the editing process for custom maps.

    If you spot a mistake after placing your order, please contact us as soon as possible. We’ll try our best to get it fixed before your order is prepared and shipped.

    We reserve the right to investigate requests for returns to ensure that these conditions are met.

    Since every product is customized during the purchase process, we cannot accept returns nor issue refunds for orders that do not meet the above conditions.

  • Your payment was most likely declined because of a ZIP code mismatch. Our credit card processor couldn’t match the ZIP code you entered with the one registered with your card. This validation occurs after they contact your bank, and so the charges appear temporarily on your account. They will get released soon, and the funds will be credited back to your account. It’s merely an authorization; the money never actually leaves your account, it’s “reserved.”

  • You can reach us on Facebook and Instagram or contact us via our request form, and we’ll get back to you asap.